Let’s get this sorted.
Tracking and product questions often have an instant answer below. For anything else, send the form and our support team will get back to you during business days.
Quick answers before you write
My tracking has not updated yet
New shipment numbers can take 24–72 hours to show their first carrier scan, and parcels can travel between scans. Try the tracking page; if it stays quiet unusually long, send us the form below.
I want to pause, skip or cancel a subscription
Open the secure subscription portal. If the portal does not recognize your email, choose “Subscription” in the form and we will help.
I want to use the 60-day guarantee
Choose “Guarantee or refund” below and include your order number plus a short note about your experience. The guarantee window is measured from delivery; our team will confirm the next step under the current refund policy.
I entered the wrong shipping address
Send the correct address immediately. We can usually update an order only before fulfillment begins; after dispatch, carrier redirects are not always available.
Thank you — please watch the same inbox (and its spam folder) for our reply.
Write to ComesOff
For order questions, the order number is the fastest way for us to find the right details.
Prefer a fresh start? You can also open this form directly at comesoff.com/pages/contact.